Mercure Telford Centre Hotel

Central to what we wanted

Modern, clean and fresh design. Comfortable room & bed. Friendly staff.

Hotel was clean, and staff friendly. The rooms were a little dated, but that’s shown in the price. There was damp/mould on the net curtains which was not ideal and the kettle has residue in but other than that it was acceptable. Drank at bar and wine very expensive but that’s hotel prices I guess. Location for centre was brilliant, could easily walk to shops/bars no problem.

Loved the early morning gym session and then a lovely uncrowded swim in the pool, although on the second day, the chlorine was very strong that it made our eyes sting. The location was perfect for visiting all the family and our room was spotless and the shower was great. We love staying at this hotel, due to the great staff, cleanliness, range of facilities, excellent food and drink and it's location, including easy parking.

The hotel is a fantastic place to stay in every way except for the bar service, it's so slow and understaffed massively, plus to get change, which happened more than once, is a nightmare, they leave the bar go to reception wait for a manager, give the manager money to change and then the manager get the money, pathetic, great hotel great food in the restaurant but there are a lot of rooms besides the main bar area, and these rooms seem to be prioritised as in they'll get the last bottle of wine which is then out of stock at the bar !! Get some staff and try and give a proper float at the bar AND try and trust your staff